This document (Privacy Policy) governs the way we handle the information and data you have provided to us so that we can provide you with the most effective way of using our services provided online (via our website and mobile platform).

We will process your personal data that you have provided to us (whether through our website or mobile platform), or obtained by other means, for the purposes specified in this Personal Data Protection. The acquisition and processing of your personal data is carried out in accordance with the applicable legislation, in particular with Act No. 18/2018 Coll. on the protection of personal data and on the amendment and supplementation of certain laws, or other regulations, e.g. General Data Protection Regulation.

Personal data protection rules

Information about Happy Cleaning

  • These rules for handling personal data of the company Happy Cleaning s.r.o., with registered office: Osadná 2, Bratislava - Nové Mesto district 831 03, ID number: 55 263 020, VAT number: 2121936630, VAT number: not a VAT payer, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert no. 167642/B, which is the operator of the website (hereinafter referred to as "Happy Cleaning"), governs the principles of processing personal data of visitors to the website (hereinafter referred to as "the website"), in particular their registered users (hereinafter referred to as "user") and customers of Happy Cleaning who place an order through the website (hereinafter referred to as "customer").
  • Happy Cleaning acts as an administrator in the processing of personal data and thus determines for what purpose and by what means the processing of personal data will take place.

Legal reason for processing personal data

  • The legal reason for the processing of your personal data is your consent given by Happy Cleaning in accordance with Art. 6 par. 1 letter a) Regulations of the European Parliament and the Council 2016/679 on the protection of natural persons in the processing of personal data and the Personal Data Protection Act 18/2018 Coll. (hereinafter referred to as "GDPR").

What data we process

  • Data provided by customers. At Happy Cleaning, we process personal data about users and customers. Primarily, the personal data that you provide to us when registering on Happy Cleaning or when creating your order is processed. This data mainly includes e-mail address and, in the case of customers, first and last name, telephone number, address and payment information. We hereinafter refer to the above-mentioned data as "personal data".
  • Happy Cleaning collects, stores and analyzes geolocation data through the Happy Cleaning web and mobile application. If the user does not agree with the analysis and collection of geolocation data, he can turn it off at any time in his browser settings or express his disagreement with this action in writing via the contact e-mail address and his user account will be excluded from analyzing user behavior without delay.
  • Data obtained through cookies. In order to better target advertising campaigns and improve the offer of products and services, Happy Cleaning uses information about the services that our customers have purchased. If you have enabled the storage of cookies in your browser and agree to their use, Happy Cleaning obtains data about website visits, viewed services and other activity on websites.
  • Data from Facebook. If you use the Facebook social network for registration, you will also allow Happy Cleaning access primarily to your name, surname and e-mail address and other information that you decide to share with us.
  • Happy Cleaning does not collect or otherwise process any sensitive personal data including e.g. data about your state of health, religion or belief, etc.

For what purposes we process the data

  • When purchasing, registering and providing other services at Happy Cleaning, we use your personal data in the scope of: name, surname, address and e-mail. We absolutely need this data to fulfill the contract, e.g. sending access to the account, ensuring the cleaning of your apartment or other space specified by you. We will also need information on how you will pay for your order. After each purchase, we record information related to the purchase (the so-called purchase history). Data processing in this case includes all activities from registration of the order, its processing, including payment and delivery of the ordered voucher. If the data is not provided, Happy Cleaning cannot process your order.
  • Prevention of fraud and fulfillment of legal obligations. In some cases, we process your personal data to comply with legal requirements. Happy Cleaning takes care to ensure a high level of personal data protection and we strive to ensure that our customers can use our services without worrying about their security. For this reason, we monitor how our services are used in order to be able to detect abuse or possible fraud on the Happy Cleaning website. In some cases, we process your personal data to comply with legal requirements. For the stated purpose, we process personal data on the basis of the legal title of legitimate interest and on the basis of the legal title of the fulfillment of a legal obligation.
  • For the purposes of realizing the rights and obligations from the agency contract for the purposes of invoicing, exclusively to the extent necessary and for the time necessary.
  • In the case and for the purpose of making complaints, the user also agrees to the one-time provision and processing of his personal data for handling his complaint also by service providers (including providers of payment systems or methods), exclusively to the extent necessary and for the necessary time.
  • For feedback purposes - if the customer has expressed consent in the "Service evaluation" section, he also agrees to Happy Cleaning collecting, publishing and further using verbal service evaluations obtained from customers through the website, regarding the purchased services. In the event that the customer's evaluation is supplemented by a photo created by the customer, the customer further grants Happy Cleaning a time- and geographically unlimited free license to use the photographic work in electronic and printed form. In such a case, the customer is obliged to obtain the possible consent of all persons depicted in the provided photographs with the use of the photographic work. Happy Cleaning is not responsible for the violation of the obligation to ensure the consent of the depicted persons.
  • For the offer of our products and the promotion of Happy Cleaning in the form of business announcements (newsletters) sent to users, Happy Cleaning mainly uses an e-mail address, occasionally also a telephone number for sending SMS. We carry out the processing for the purpose of realizing the legitimate interests of Happy Cleaning. In this case, the processing takes place only on the basis of your consent, which is completely voluntary, and even if it is not granted, you can continue to fully use our website. You give consent to Happy Cleaning during registration on Happy Cleaning, in the purchase process of purchasing the service or later in the settings of your user account. Please note that registration on Happy Cleaning can only be performed by persons over 18 years of age. You can revoke your consent at any time by clicking on the appropriate link located in each commercial notice or in the user account settings.
  • For marketing purposes, better targeting of advertising and promotion, Happy Cleaning uses cookies to process data on website visits, viewed services and other activity on the website. Processing is possible only on the basis of your consent to the use of the relevant cookies. As a rule, on the basis of the mentioned data, Happy Cleaning obtains statistics, analyzes and reports on the behavior of website users. Based on them, it is then possible to better target advertising or adapt website content to what you are really interested in and what you are looking for, or what interests a larger group of users in general. In this case, the processing of personal data is usually automated. You can find more information about cookies here .
  • To notify you of important changes to the Happy Cleaning sites - we will notify you of important changes regarding the services that Happy Cleaning provides, if necessary. For the stated purposes, we process personal data on the basis of the legal title of legitimate interest.
  • To process the results of competitions - when participating in our competitions, promotions, polls, surveys, etc., we process the data sent by you (mainly name, surname, contact information). If you are sending us information about other persons, please make sure before providing it that this person agrees to provide their personal data and understands how Happy Cleaning will process their personal data.
  • In order to provide customer support, we use data about your name and e-mail, which you fill in during a chat with a Happy Cleaning employee in the corresponding chat window on the website. We do not use the name and e-mail address provided by you on the basis of the chat.
  • Processing based on consent - in specific cases that are not included in the previous points, we may require your personal data based on your consent. In this case, you will learn the purpose and other information regarding such processing at the moment when we require such consent from you.

What are your rights?

  • In connection with the processing of personal data, you can contact Happy Cleaning and request:
  1. Information regarding the personal data that Happy Cleaning processes, the purpose and nature of the processing of personal data, including information about possible recipients of personal data outside of Happy Cleaning. General information on personal data processing activities is contained in these rules.
  2. Access to the data you have provided to Happy Cleaning, either during registration or when creating an order. In the case of exercising this right, Happy Cleaning will confirm to you whether and what specific personal data are being processed and, where applicable, these data will be made available to you together with information about their processing.
  3. Transfer of automatically processed personal data obtained based on your consent from Happy Cleaning to another entity, when Happy Cleaning will transfer your personal data in a commonly used format to you or to another administrator at your request.
  4. Correction of personal data, if they are inaccurate or incomplete in any way. Happy Cleaning can process your order correctly only if the data is up-to-date.
  5. Explanation and removal of an unsatisfactory state (e.g. blocking, correction, addition or disposal of personal data) if you believe that Happy Cleaning processes personal data in violation of the protection of your personal and private life or in violation of legal regulations.
  6. The right to be forgotten, i.e. erasure of personal data or their limited processing, if they are no longer needed for the stated purposes, or if Happy Cleaning no longer has a legal reason to process personal data, including cases where you do not agree to their further processing. As part of the fulfillment of the stated conditions, Happy Cleaning will completely or partially dispose of your data.

  • Both users and customers of Happy Cleaning can unsubscribe from business announcements (newsletters) at any time, namely:

  1. by clicking on the appropriate link located in the footer of each commercial announcement
  2. object to the processing of personal data by Happy Cleaning at the e-mail address or through other contacts listed in these rules
  3. Furthermore, users and customers of Happy Cleaning can raise an objection to the processing of personal data in the case of evaluating purchase preferences, on the basis of which Happy Cleaning will immediately terminate the processing of personal data for these purposes.
  4. If you want to disable the storage of cookies on your device, you can change the settings directly in your browser. If you disable Happy Cleaning from storing cookies, some parts of the website may not work properly. You can find more information about banning and deleting cookies here .
  5. In addition to the above authorization, you always have the option to file a complaint with the Office for Personal Data Protection in the event of a breach of Happy Cleaning's obligations .

Who has access to the data

  • Personal data is primarily processed by Happy Cleaning employees and cooperating persons. All persons who have access to personal data are bound to confidentiality, and this obligation continues even after the end of their cooperation with Happy Cleaning.
  • Other recipients of your personal data will be persons participating in the delivery of the service or the realization of payments based on the contract for the provision of cleaning services.
  • Public bodies subject to an exemption from the obligation of confidentiality. These are selected entities of public administration and other entities that are authorized to do so by law (e.g. courts, SOI, executors, etc.).
  • Happy Cleaning also, as an administrator, entrusts the processing of personal data to other entities, such as the so-called Processor. A processor is any body that processes personal data for Happy Cleaning for the purposes and in the manner determined by Happy Cleaning. In the event that your consent is required for the processing, we transfer the data to the processors only if you have given your consent. We only transfer data to processors that they absolutely need to provide their services.

Processors that Happy Cleaning uses include:

  • Marketing agencies
  • Tools for online marketing
  • Accounting services
  • Server and database management services
  • Customer support services
  • Email management and sending services
  • Services providing customer support
  • Services ensuring the sending of sms
  • Software development and IT support services
  • Services providing data analytics and statistics
  • Other entities that provide us with their services

How long do we process data?

  • Happy Cleaning processes personal data for the purpose of executing the contract for the entire time of processing the order, including its payment and delivery of the service. By law, Happy Cleaning subsequently stores some data contained in accounting documents.
  • Data obtained for marketing purposes through cookies is processed by Happy Cleaning for the entire period of consent to the use of cookies, i.e. for the period when you allow the storage of cookies in your browser, or until the time that an objection is raised against the processing of your data for this purpose.
  • If we process your personal data based on a legitimate interest, the processing lasts as long as our legitimate interest lasts. You can object to the processing of your personal data based on the legal title of legitimate interest at any time.
  • We process and store your personal data only for as long as is necessary for the purposes listed above, or for as long as it is necessary to fulfill the obligations arising from the legal regulations that apply to Happy Cleaning. After this period, personal data will be deleted or anonymized.


  • Happy Cleaning cares about the security of your data. Handling of personal data takes place in full compliance with applicable legal regulations, including the General Data Protection Regulation (GDPR). When processing personal data, Happy Cleaning places great emphasis on the technical and organizational security of the processed data.
  • Personal data is processed in electronic or paper form, automated in electronic information systems or manually.
  • All personal data in electronic form are stored in databases and systems to which only persons who need to handle personal data immediately for the purposes specified in these rules have access, and only to the extent necessary. Access to this personal data is protected by a password and a firewall. The security of personal data is regularly tested by Happy Cleaning and we continuously improve the protection.
  • The protection of children's personal data is extremely important to us. For this reason, Happy Cleaning does not knowingly collect or solicit personal information from anyone under the age of 18. In the event that we learn that we have collected personal information from a child under the age of 18, we will delete that information as soon as possible. Children under the age of 18 can use Happy Cleaning services only with the permission and supervision of their parents.

How can you exercise your rights?

  • Happy Cleaning has appointed a responsible person for the protection of personal data (DPO). If you think that Happy Cleaning does not comply with these personal data protection rules or that your rights have been violated, contact it at the address: DPO, Happy Cleaning s.r.o., Osadná 2, Bratislava - Nové Mesto district 831 03, or via e-mail: or phone number +421948039191
  • If you decide to exercise any of the above-mentioned rights against us, you can do so at the above-mentioned contacts, either by phone or in writing. Please note that if you exercise your right, we need to be sure of your identity. Therefore, in some cases we may ask you to prove it.
  • When exercising any of the above-mentioned rights, we will inform you in writing without undue delay about the way in which your request will be dealt with. The legal deadline for comments is no later than one month from the date of receipt of the request. Due to the complexity and number of requests, we are entitled to extend the deadline by two months. We will inform you about the extension of the deadline, including the reason.

Rules for the use of Happy Cleaning cookies

On the website (hereinafter referred to as "Happy Cleaning"), we use cookies to collect information about people who visit our website. In the text below, we will inform you about what cookies are, how we deal with them and how you can change your settings (hereinafter referred to as "Rules").

What are cookies?

Cookies are small encrypted text files that are stored on your computer or other device. Cookies help us operate our website, provide important features and functionality on our website. They help us understand how our website is used. This information is usually not enough to directly identify you, but it allows us to tailor the site to your specific needs and preferences.

How do cookies work on the Happy Cleaning website?

When you visit the pages of Happy Cleaning or the pages of our partners, cookies are sent and stored in your browser by these pages. They remember the information you have given us about yourself so that you do not have to re-enter it every time you visit Happy Cleaning (eg login details, your preferences, display settings, etc.). When you visit the Happy Cleaning site again, your browser will send cookies back to the site so that your device can be recognized and we can customize the Happy Cleaning site according to your preferences.

How do you consent to the use of cookies?

When you visit the Happy Cleaning website, we inform you about the collection and use of cookies through the cookie banner located at the bottom of our website. By continuing to browse our pages and at the same time allowing the storage of cookies in your browser, you agree that Happy Cleaning can process data for the purposes of website personalization, browsing optimization, website behavior analysis and the provision of relevant advertisements. You can control and/or delete cookies at your discretion - see for details .

Why do we use cookies and for what purposes?

Thanks to cookies, the use of the Happy Cleaning website is much more pleasant for the user. We use cookies for statistical purposes, at the same time they allow us to track and analyze the way you use the Happy Cleaning website, thereby improving the quality and content of the website. In addition, cookies help us deliver online advertising that we believe is most relevant to you. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of ad impressions. They also help us personalize and target our advertising campaigns and track their performance. For these purposes, we use our cookies, as well as third-party cookies.

Third party cookies 

  • Through the Happy Cleaning website, cookies from the operators of marketing tools that we use on our website can be stored on your device, or we can share with these operators the information that was provided to us with the help of cookies. The purpose of these cookies is to provide a more personalized experience based on your previous visits and preferences. Cookies used by third parties and the way of using the data obtained through them are governed by the personal data protection policies of the relevant third parties.
  • Happy Cleaning uses the so-called Social plugins from the following social networks:

(hereinafter referred to as "Social Plugins"), which are marked with logos on our website. When you visit our website, your browser establishes a direct connection to the servers that run these plugins. The content of the plugins is transferred directly to these social plugins in your browser, which then integrates it into our website. Plugin integration causes the Social Plugin to receive information that you have made available on the relevant Happy Cleaning website. If you are logged into the aforementioned social networks, it will be possible to associate your visit with your account in these social networks.

  • Please note that the exchange of this information is already taking place when you visit our website, regardless of whether you interact with the plug-in or not. If you do not want social networks to collect data about you through our websites, you must log out before visiting the Happy Cleaning website. For more information on how these social networks process your data, please refer to their privacy policies.
  • The Happy Cleaning website uses advertising and so-called affiliate systems provided by DoubleClick, Google AdWords, Facebook Custom Audience, Google Dynamic Remarketing, Facebook Pixel, GA Audience, Commission Junction, Criteo SA, ADV Europe, myWorld Slovakia. If you click on a link or banner on the pages of one of our advertising or affiliate partners and this link takes you to the Happy Cleaning pages, cookies are stored on your device that recognize that you came to our pages through an affiliate partner. You already give your consent to the storage of these cookies on the affiliate partner's website.
  • Happy Cleaning also uses other tools to track cookies for the following purposes: Hotjar (to record traffic to our pages), Google Tag Manager (to manage HTML /JS tags), LiveAgent (online chat), Google Analytics (data management system).
  • If the third party providers are located outside the EU / EEA, you agree that we may transfer your data to these third parties. In such cases, Happy Cleaning will ensure that it cooperates only with third-party providers located in countries that ensure an adequate level of protection based on the adequacy decision of the European Commission, or that Happy Cleaning will enter into agreements with standard contractual clauses that provide adequate guarantees regarding of the protection of privacy and fundamental rights and freedoms of individuals or that the third-party provider complies with the EU-US Privacy Shield or the principles of the Swiss-US Privacy Shield.

What types of cookies do we use?

  • Basic cookies: they are necessary for the functioning of Happy Cleaning. Without these cookies, our website would not work and cannot be turned off.
  • Functional cookies : which are crucial for the proper functioning of our website (if these cookies are disabled, our website may not function properly). They may be created by us or by third-party providers whose services we have added to our site.
  • Temporary cookies : they are stored on your device only during the browser session and are deleted as soon as you close the browser.
  • Performance cookies : help us to find out which pages are the most and least popular and how you and other visitors move around the pages. They do not identify you individually until you enter your identifying information in one of our forms. They are also our statistical tool and thanks to them we can determine the numbers and sources of traffic on our pages. They allow us to measure and improve the performance of our websites and provide you with interesting content.
  • Marketing cookies : or even third-party cookies help us ensure the relevance of advertisements for visitors to our website. Thanks to them, together with our partners, we can create a profile of your interests and focus on our services and specialized content.

How to disable or change the storage of cookies on your device?

You can set your web browser to prohibit or block the storage of cookies on your device, including third-party cookies. It is also possible to block or enable the storage of cookies only for certain websites. Cookies that are already stored on your device can then be deleted at any time. The use of cookies and their permission in the web browser is at your discretion. However, if their settings are changed, some of our websites may have limited functionality and reduced user comfort.

The specific procedure for the most used web browsers can be found here:

You can also use your browser's helper for more information.

Changes to personal data protection rules

  • All changes to this privacy policy are effective upon posting on this page. If the rules change, which could have a significant impact on your privacy, we will notify you by e-mail and / or notice on our pages.
  • We recommend that you read the information on the processing of personal data regularly to be informed about how we process your personal data and how you can protect your privacy.

These rules were last changed on June 4, 2023